Refund Policy

ResClient's Free plan is not billed, so no payment or refund is involved. You can upgrade to a paid plan at any time.

Starter, Growth, and Enterprise plans are billed per organization, either monthly or yearly, in advance. Your subscription automatically renews at the end of each billing period unless you cancel before it renews.

If you are subscribing to a paid plan for the first time, you can request a full refund within 14 days of your first payment on that plan, no questions asked. This mirrors the 14-day window of our launch offer and gives new organizations time to fairly evaluate the Service.

To request this refund, email enquiry@resclient.com with your organization name and billing email. We aim to process eligible refunds within 5 business days to your original payment method.

Outside the first 14 days, payments for the current billing period are non-refundable, including for partially used monthly or yearly periods. You can cancel at any time to stop future renewals; your organization keeps access to paid features until the end of the period you already paid for, then moves to the Free plan.

If you upgrade mid-cycle, we charge the prorated difference for the remainder of the current billing period. If you downgrade, the change takes effect at the start of your next billing period rather than immediately, and no partial refund is issued for the current period.

We will always refund duplicate charges or amounts billed in error, regardless of the 14-day window. Contact us as soon as you notice a billing issue so we can investigate.

Email enquiry@resclient.com from the address associated with your organization's billing, including your organization name and the charge you're asking about. We'll confirm eligibility and let you know the outcome.

Questions about this Refund Policy can be sent to enquiry@resclient.com.