Features
Everything your support team needs. Nothing it doesn't.
ResClient covers the full lifecycle of a ticket — from the moment a customer reaches out to the report you show leadership at the end of the quarter.
Inbox & tickets
A single, fast queue for every request.
Unified inbox
Portal, in-app, and API tickets in one prioritized view — plus My Work, Following, and Recent queues.
Saved views
Build filtered views and share them privately, with your team, or org-wide.
Tags & custom fields
Seven field types — text, number, select, date, user, and more — to structure tickets your way.
List & table views
Switch between a focused list and a dense table, whichever fits the moment.
Automation
Let the busywork run itself.
Rule builder
Compose events, AND/OR condition groups, and actions visually — no code required.
Event triggers
Fire rules when tickets are created or updated, or the moment an SLA breaches.
Time-based escalation
Act on tickets untouched for a set number of hours — stale work surfaces itself.
Powerful actions
Assign teams or agents, set priority and status, add tags, and send notifications.
Accountability
Promises you can actually keep.
SLA policies
Response targets with live health states — healthy, at-risk, breached — per ticket.
Operational analytics
Backlog, resolution volume, and SLA health by status, priority, workspace, and assignee.
Internal notes
Discuss privately on the ticket timeline, right next to the public conversation.
Mentions & notifications
Assignment, mention, reply, SLA, and automation alerts — in-app, where you work.
Platform & security
Ready for your IT review.
Branded customer portal
Self-service request tracking per organization — email lookup or magic-link access, no passwords.
Workspaces & teams
Multi-tenant by design, with strict data isolation between organizations.
Role-based access
Six roles from requester to organization owner, each with the right level of control.
Integrations
Slack, Mattermost, and signed outbound webhooks on Growth and above.
In depth
See how the core workflows fit together
Automations
Put your workflow on autopilot
Build rules from events, conditions, and actions that run the moment something happens — a ticket is created or updated, an SLA breaches, or a ticket goes stale for too long.
- Assign teams or agents, set priority and status, add tags, send notifications
- Conditions on workspace, request type, priority, status, or any custom field
- Time-based escalation — act on tickets untouched for 24 or 48 hours
Analytics
Know exactly where support stands
Operational dashboards track the metrics that matter — open backlog, resolution volume, SLA health — sliced by status, priority, workspace, and assignee. Spot the bottleneck before your customers do.
- Live backlog and at-risk SLA monitoring
- Top assignees and workload balance at a glance
- Recent queue movement, updated in real time
Portal & integrations
Meet customers wherever they are
A branded customer portal, Slack and Mattermost integrations, and signed webhooks all feed the same queue. Your customers pick the door; your team keeps one workflow.
- Branded self-service portal per organization — magic-link access, no accounts needed
- Slack and Mattermost notifications where your team already works
- Signed outbound webhooks for anything custom
Ready to make support your competitive advantage?
Free to start, 15 minutes to set up, and your customers will notice the difference this week.