Every ticket resolved. Every customer delighted.
ResClient brings every customer conversation into one calm, fast workspace — with automations that handle the busywork, SLAs that keep you honest, and analytics that show you exactly where to improve.
Free 14-day trial on paid plans · Set up in 15 minutes · Cancel anytime
Everything you need
A complete support stack, minus the complexity
ResClient replaces the patchwork of shared inboxes, spreadsheets, and Slack threads with one system your whole team will actually enjoy using.
One inbox for every request
Portal, in-app, and API tickets land in a single prioritized queue — with saved views, tags, and custom fields to slice it your way.
Automations that do the busywork
Route, tag, assign, and escalate with time-based and event-based rules.
SLAs you actually hit
SLA policies flag at-risk tickets before they breach — and rules can escalate them.
Analytics with answers
Backlog, resolution volume, SLA health, and workload by status, priority, workspace, and assignee — dashboards that tell you what to fix next.
Built for the whole team
Workspaces, teams, internal notes, and @mentions keep everyone in sync.
Secure multi-tenant platform
Strict tenant isolation, six-level role-based access, and encryption everywhere.
Automations
Put your workflow on autopilot
Build rules from events, conditions, and actions that run the moment something happens — a ticket is created or updated, an SLA breaches, or a ticket goes stale for too long.
- Assign teams or agents, set priority and status, add tags, send notifications
- Conditions on workspace, request type, priority, status, or any custom field
- Time-based escalation — act on tickets untouched for 24 or 48 hours
Analytics
Know exactly where support stands
Operational dashboards track the metrics that matter — open backlog, resolution volume, SLA health — sliced by status, priority, workspace, and assignee. Spot the bottleneck before your customers do.
- Live backlog and at-risk SLA monitoring
- Top assignees and workload balance at a glance
- Recent queue movement, updated in real time
Portal & integrations
Meet customers wherever they are
A branded customer portal, Slack and Mattermost integrations, and signed webhooks all feed the same queue. Your customers pick the door; your team keeps one workflow.
- Branded self-service portal per organization — magic-link access, no accounts needed
- Slack and Mattermost notifications where your team already works
- Signed outbound webhooks for anything custom
Pricing
Simple pricing that scales with you
One flat price per organization — never per agent. Start free, add SLA policies on Starter, and unlock automations and integrations on Growth.
Launch offer — new organizations get 20% off any paid plan in their first 14 days
Free
Core ticketing for small teams just getting started.
forever, for your whole organization
- Up to 3 agents
- 30-day ticket history
- 100 messages/month
- Public request portal
Starter
For growing teams that need more seats and a longer paper trail.
per organization — not per agent
- Up to 7 agents
- 90-day ticket history
- 500 messages/month
- SLA policies
- Everything in Free
Growth
Unlimited history and automation for scaling support teams.
per organization — not per agent
- Up to 15 agents
- Unlimited ticket history
- Unlimited messages
- Up to 10 automation rules — time-based & event-based
- Slack, Mattermost & webhook integrations
- Everything in Starter
Enterprise
Unlimited seats, every integration, and priority support.
per organization — not per agent
- Unlimited agents
- Unlimited ticket history
- Unlimited messages
- Unlimited automation rules
- All integrations + API access
- Priority support
- Everything in Growth
FAQ
Questions, answered
Everything you need to know before getting started.
Most teams are answering tickets within 15 minutes. Create your organization, invite your team, share your portal link with customers — and you're live. No consultants, no migration projects.
Ready to make support your competitive advantage?
Free to start, 15 minutes to set up, and your customers will notice the difference this week.